Terms and Conditions


Terms and Conditions for Purchase:
In these terms and conditions, the "Company" referred as Concord Wines and the "Customer" referred to as any person, firm, company or body which places an order with the Company. By using the site, you’ve agreed that you have read these terms and conditions and that you’ve accepted and agreed to be bound by them.

[I] General
· It is illegal to sell alcohol to people under age of 18. Customer must be over 18 years old which place an order. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.
· The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
· The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right offer alternative substitute products to the Customer of similar value and style.
· We offer a 6% discount for any 6 bottles and a 15% discount for any 12 bottles of wine at standard retail price. No further discount applies to promotional priced wines.
· Registration is needed before placing any order through this website. During the registration:
a. You must provide us with accurate, complete and up to date registration information;
b. You must safeguard your username and password;
c. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
· The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
· You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
· The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +852 2239 3522 at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
Refund Policy
· It is the receiver's responsibility to check the condition of received goods including glassware and accessories, at the time of delivery.
· Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on wine or champagne below HK$750 (per bottle) or less than 10 years old.
· Refund will be credited into Customer's credit card account or mailed within 4 weeks upon confirmation.
· No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
· For any claims of refund or return, please call our customer service hotline +852 2239 3522 within 7 days from the date of delivery.
· All risks in the products shall pass to the Customer upon delivery but Concord Wines shall retain title in the products until full payment has been received.
Force Majeure
· The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
[II] Payment Terms:
· We accept payment by VISA,  MasterCard and American Express only.
· All product prices listed are in HK dollars.
· To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose "Properties" & "Certificates".
·The upper limit of purchase on this website is HK$30,000 per transaction. For any purchase over the value of HK$30,000, please call our customer service hotline +852 2239 3522.
· Your offer to purchase made on www.concordwines.com.hk shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
· Concord Wines reserves the right to change the payment terms for any order without prior notice.
[III] Delivery :
· We offer FREE delivery (single location only) for purchases over HK$1,200. For orders under HK$1,200, a delivery charge of HK$200 shall apply.
· We offer next day delivery for orders received on or before Monday to Friday 09:00- 14:30 and for the order received outside the above time period will be delivered the day following the next working day.
· The delivery service is available from Monday to Saturday between 09:00- 18:00 (excluding Sunday and Public Holiday).
· Delivery service is limited to Hong Kong, Kowloon and New Territories, and is not available to outlying islands, restricted areas or hotel's guest room.
· Delivery service to Tung Chung and Chek Lap Kok would only available for every Wednesday 09:00- 13:00
· Delivery service is not available if there is no authorized or legitimate unloading area within 50 meters of the delivery address.
· Delivery service is not available if there is no lift available for addresses of 2nd floor or above. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.
· Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
· We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time.
· It is the responsibility of the customer to notify Concord Wines immediately of any change to their delivery address.
· We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Concord Wines agree to submit to the exclusive jurisdiction of the Hong Kong courts. Concord Wines may revise these terms and conditions at any time without prior notice. If any dispute arises, Concord Wines' determination shall be final.